Tag Archives: online

Coles eyes brave new world of opportunity

The changing competitive and digital landscape provides significant opportunities for differentiation, says Coles Managing Director John Durkan. Speaking at Wesfarmers’ 2018 Strategy Briefing Day last week, Mr Durkan identified key factors of the changing retail landscape: Competitive intensity – competition from both new and existing players. Digital disruption – shopping …

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Vegetable industry revamps online education tool

The Australian vegetable industry has released its new-look online education tool Veggycation The website, which is a strategic levy investment through Hort Innovation, is an easy-to-use tool for vegetable growers, health professionals and the wider public that showcases the nutritional benefits of different vegetables and explains the optimal methods to …

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Fulfilment by Amazon launches for Australia retailers

Registered sellers on Amazon’s Australian Marketplace are now able to access Fulfilment by Amazon (FBA) – a service that will pick, pack and ship products on behalf of retailers. This service will save retailers time and money, as they can simply send any products they wish to ship directly to …

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Coles named top grocery retail Facebook page of 2017

According to Online Circle Digital’s 2017 Facebook Performance Report, Coles is leading the category in number of fans, average engagement and share of voice. The report shows that Coles holds the largest share of voice in the retail (grocery) category with 24.7 per cent, closely followed by Woolworths (23.97 per …

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Coles invests in price and service

Coles Online achieved double-digit sales growth in the half year to December 31, 2017, with growth accelerating in the second quarter as further investments were made to improve the customer experience. According to parent company Wesfarmers’ half-year report, Coles opening its second dark store in Sydney’s Alexandria significantly improved fulfilment …

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Retailers grow online audience over Christmas

Grocery retailers fared well with their online offerings over the Christmas period, with Woolworths, Coles and ALDI all reporting notable growth in audiences for their sites and apps. According to Nielsen Digital Ratings for December 2017, Woolworths reported a unique audience of 8.1 million in Australia, a 14.4 per cent …

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Amazon trumps Coles in lead-up to local launch

The Amazon US site was accessed by 4.6 million adult Australians during October, according to Nielsen Digital Ratings data, placing the retailer behind Woolworths and ahead of Coles in terms of unique audience. The data was released ahead of the ‘soft launch’ of Amazon’s Australia site, expected this afternoon (November …

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Grocery retailers close the gap between digital experience and customer expectation

Grocery retailers have significantly improved the digital experience they provide over the past 12 months, with the industry emerging as the top performer across the eight industries surveyed in SAP Australia’s 2017 Australian Digital Experience Report. The report, based on input from more than 4,000 shoppers in Australia who rated …

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Australian supermarkets’ changing fortunes

Strong price competition between the major players caused total revenue in the supermarkets and grocery-stores industry to decline slightly in 2016-17, according to IBISWorld’s latest Checkout Update report for Q4 2017. The report, based on the latest financial data released by the major players, details how the $101 billion industry, …

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South Australians lead the way in supporting Aussie brands online

Sensis data has been released this week indicating that South Australian online shoppers are the most patriotic, with more choosing to support Australian brands over getting the best deal or fastest delivery time than any other state or territory in Australia. The 2017 Sensis eBusiness Report shows that 34 per …

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