Tesco aims to improve customers’ shopping trip

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The UK retailer has made changes to the way it runs some of its stores, as it looks to improve further the service it gives customers.

Last year, Tesco announced changes to help simplify how its stores are operated with the aim of improving customers’ shopping trips.

Tesco claims the changes have made a real difference, and it is now looking at further improvements to the service model within its UK stores – in particular, moving from night-to-day replenishment in 69 stores, with eight of those stores reducing their trading hours from 24-hour trading to 6am–midnight trading. Tesco is also bringing together different service desks so that customers can get everything they need in one place.

Where similar changes have been made, Tesco says it has started to see the benefits of this simpler way of serving customers. According to Tesco UK and ROI CEO Matt Davies, Tesco is freeing up more time to focus on service, and is ensuring stores are at their best when they are at their busiest.

“We’re committed to improving the way we serve our customers, and this week have discussed making further changes in a number of UK stores with our colleagues,” he said.

“These changes will help us run these stores more simply and deliver the best possible service for customers. We appreciate these changes will affect the roles of some of our colleagues, and we will work with them to ensure they are fully supported throughout this period.”

Tesco will look to implement the changes over the coming months.

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